Claims Manager Resume Example
Starting a career as a claims manager gives you the chance to gain experience in reviewing insurance claims and ensuring compliance standards. If you want to stand out with your claims manager applications, you'll need to create a professional resume that makes a strong impression on employers. In this article, we'll explain how to write a winning resume for claims manager applications that best showcases your skills and experience.
After reading this article, you'll feel confident creating a claims manager resume that effectively showcases your relevant skills and experience. The guide will show you practical examples of how to structure your resume to show off your best and most relevant skills and career achievements. It will also show you how to tailor your resume according to the job description and your unique skill set. Continue reading to find expert tips and advice from Jobseeker that will help you with your claims manager resume.
What to include in a claims manager resume
The key sections to include in a claims manager resume are similar to those for any role or profession.
A functional or skills-based resume format might be best for applications where you have little or no relevant claims manager experience. This layout prioritizes your skills and education sections above your work experience. Focus the content of your resume on your soft and transferable skills, and any hard or technical skills you've learned from your studies or career to date. You can also mention any relevant internships, training courses or voluntary roles you've taken on.
Work experience is typically the most important resume section for claims manager applicants with some prior experience. As such, it's best to use a traditional, reverse-chronological resume format. Use your work experience section to highlight your career achievements and show how you meet the job description. Offer evidence of the impact you had on successful outcomes for the company.
As a highly experienced candidate, you'll want your claims manager resume to showcase your depth of relevant work experience, as well as other achievements. Use a reverse-chronological format and add additional sections to prove you're a strong candidate. Senior resumes are often longer than resumes for junior roles. This is because you may choose to include extra sections, such as awards, professional memberships, publications, conferences or certifications on your resume.
You will have some choice over your resume layout and structure, but be sure to include these sections as the core of your document:
Header and Personal Information
In your claims manager resume header, list your name, email address, phone number and address or location. You can also add your LinkedIn, if you have one, to help employers better understand your work history and skills. While in some countries, you might include additional personal information or a photo, these aren't necessary. Be aware of the amount of space your resume header takes up. You don't want your contact details to take space away from the main content of your resume, so keep this section as brief as possible.
Use an email address that's professional and appropriate for professional communication. Typically this would be an email address based on your first and last name, or your initials. If necessary, you could include your profession or another unique identifier. Avoid using old email addresses that could be considered unprofessional or inappropriate. Additionally, always check your contact details before sending your resume to ensure they're up-to-date.
Serenity Castillo
serenity.castillo@example.com
(111) 222 33 444 55
112½ Beacon Street, Boston, MA
linkedin․com/in/serenity–castillo123
Resume Profile
In your resume summary, write a short paragraph that highlights two or three of your key achievements and skills for claims manager roles. You could also call this section 'resume objective' or 'personal profile'. A resume summary covers your career experience to date, while a resume objective focuses more on your ambitions for the future. In addition, your objective should highlight why you're an ideal candidate for claims manager roles by showing key skills and qualities that reflect the job description.
Alternatively, you could use this section to reference your objectives and ambitions, and how this role would fit into your career journey.
A good resume summary is short and snappy, and focused on the skills and experience listed in the job description, with evidence to back it up. It will also help the reader to form their first impressions of you by providing an insight into your personality and unique qualities. The graphic below showcases some good examples of what to include in your claims manager resume summary.
Good example:
Dynamic and results-driven Claims Manager with a Bachelor of Business Administration and extensive experience as a Claims Operations Manager. Proven track record in optimizing claims processes, enhancing operational efficiency, and leading high-performing teams. Adept at managing large-scale claims operations, analyzing data to inform decision-making, and ensuring compliance with industry standards. Strong leadership skills and a commitment to delivering exceptional service and support to clients
Bad example:
Worked in claims with a degree in business. Did things to make claims work better and led teams. Handled big claims tasks and looked at data to make choices. Followed rules and aimed to give good service to clients
On the other hand, a resume summary can be ineffective if it lacks specific information about how your skills align with the job description, or fails to paint a picture of your unique qualities and talents. See above for some examples of things to avoid when writing your claims manager resume summary.
Work Experience
In the next section, list your employment history focusing on the most relevant previous roles and achievements that showcase your claims manager skills. Mention only the most appropriate and relevant jobs you've had in reverse-chronological order, starting with your most recent and working backwards. Add your job title, the name of the employer, the location of the role and your dates of employment.
For each job listed in this section, add some bullet points so the employer can understand the skills you developed, and your achievements. Focus on showcasing the impact you made on the organization, and show evidence of how you made a difference.
An effective resume work experience section is one that constantly echoes the skills and experience listed in the job description, and shows how you used your skills to positive effect in each job. Each bullet point should be carefully crafted to showcase a particular skill or achievement relevant to claims manager jobs, with evidence to show the value you added. See the examples below for some ideas of what a great resume work experience looks like.
Good example:
Claims Operations Manager, January 2022 - Present
SureClaim Solutions, Durham
- Implemented an automated claims processing system, reducing processing time by 40% and improving accuracy by 25%
- Led a team that achieved a 98% customer satisfaction rate through streamlined workflows and enhanced communication protocols
- Developed and executed a training program that increased team productivity by 30% and reduced employee turnover by 15%
Bad example:
Claims Operations Manager, January 2022 - Present
SureClaim Solutions, Durham
- Improved processes to enhance efficiency and accuracy in claims management
- Led a team to achieve high customer satisfaction
- Developed training programs to boost team performance
In the graphic above you can see a great example of what to avoid when writing your resume work experience section. Ineffective work experience sections tend to focus too much on everyday responsibilities over skills and achievements. If you use vague descriptions of activities and fail to back up your achievements with evidence, you're likely to fail to make an impact on the reader.
Education
In this section list any educational qualifications or degrees that are relevant to claims manager roles.
Opportunities as a claims manager and similar roles in the sector usually require a specialist degree. If you have a Bachelor of Business Administration (BBA) degree, be sure to mention this in your resume. You might also want to list any qualifications that highlight your MS Office proficiency or claims processing expertise.
Enter the name and level of the qualification, the institution you studied at, its location and your dates of study or graduation. You can also add some bullet points outlining any high grades, awards you won or specialist subjects you studied. Adding this information will show the employer your dedication to learning and your areas of specialist knowledge.
If you organized or participated in any clubs or societies while at university, or you took part in any voluntary work, you could also mention these here.
Bachelor of Business Administration (BBA), 2017 - 2020
University of Vermont, Burlington, VT
Hard and Soft Skills
Adding a list of your key skills provides a quick reference for the reader of what you can bring to a claims manager role. Skills such as claims processing expertise or analytical problem-solving are particularly useful for claims manager jobs. Again, refer to the job description and make sure you include skills that the employer has listed as essential or desirable for employment as a claims manager.
Highlighting your hard skills
In your hard skills list, include any specific abilities related to the role you're applying for. These could be technical skills or industry knowledge that showcases your expertise in your chosen profession. Furthermore, your list of hard skills provides a strong indication to the reader of your expertise in claims manager roles, and how well you'll fit into the position. It's best to aim for four or five key hard skills that match the job description. These can really showcase your suitability for the job.
The best resume hard skills sections focus on specific technical skills necessary for the job, showcasing skills that you have particular expertise in. There are some examples of valuable hard skills for a claims manager resume below.
- Claims processing expertise
- Risk assessment proficiency
- Insurance policy knowledge
How to list soft skills on your claims manager resume
Soft skills are the personal skills and qualities that make you a good fit for the job. They include transferable skills and strengths that help you settle into the role, adapt to new challenges and build effective working relationships. In fact, you can develop soft skills throughout your career, and they tend to be suitable for various roles and professions. In this section, add four of five transferable skills that match the job description.
A good soft skills section would include skills that match the job description, and also reflect your key strengths and qualities. See the graphic below for an indication of what to include in a strong soft skills section for a claims manager resume.
- Analytical problem-solving
- Effective communication
- Time management
Certifications and Training
Under certifications and licenses, add any further qualifications that show you're a good fit for the job. You could list accreditations for certain professional roles or licenses for certain activities that help to make you a strong candidate. Therefore, include the details of any licenses and professional certifications required for claims manager roles, along with completion dates so employers can see you're up-to-date.
Take a look at some example certifications for a claims manager resume below:
- CPCU Designation, 2022
- AIC Certification, 2022
- ARM Certification, 2022
Hear from experts:
Optional Sections
To provide further information on your suitability for the role, you could add some optional sections to a claims manager resume. Pick from the optional sections below to help show the employer you have the skills and experience for the job.
Hobbies and Interests
Adding your hobbies and interests is a legitimate way of showing off your skills and personal qualities. Hobbies can help you show different sides of your personality and make your resume more memorable to hiring managers. They're ideal to include if you're a junior candidate who might lack real world claims manager experience. Think about adding hobbies and interests to your resume if they add some insight into your personality that you can't express elsewhere in your application.
Volunteering
Voluntary work can help you develop useful skills, so it's a valuable addition to your claims manager resume. Add any voluntary roles, including your position, the name of the organization, the dates of your voluntary work and a brief explanation of your responsibilities and achievements.
References
Although it's rare to include references on a claims manager resume, some employers may ask for it. Don't add references unless they're specifically mentioned by the employer in the job advert. Before adding any referees to your resume, ask them for their assistance and prepare them for contact by the employer.
Please contact me for a list of references.
Best strong verbs for your a claims manager resume
Start each bullet point in your work experience section with a strong verb to show actions you took. Choose verbs from the suggestions below that highlight your key skills or those mentioned in the job description.
- Manage
- Investigate
- Negotiate
- Document
- Analyze
- Coordinate
- Evaluate
- Authorize
- Communicate
- Resolve
If you need help creating a resume that impresses HR managers, take a look at Jobseeker's professional resume templates. You can also access beautiful cover letter templates that help your application stand out.
Example of a claims manager resume
Using each of the sections above, we've created this example claims manager resume, to help guide you when creating your own:
112½ Beacon Street, Boston, MA
•
serenity.castillo@example.com
•
(111) 222 33 444 55
•
linkedin․com/in/serenity–castillo123
Experienced Claims Manager with a Bachelor of Business Administration (BBA) and a proven track record in managing insurance claims. Skilled in evaluating, processing, and negotiating claims with a strong focus on customer satisfaction and regulatory compliance. Adept at leading teams, optimizing workflows, and implementing effective risk management strategies to minimize losses and enhance operational efficiency
Insurance Claims Manager
2020
-2022
Guardian Assurance Services (Reno)
- Reduced claims processing time by 30% through streamlined workflows and automation, enhancing customer satisfaction and operational efficiency
- Spearheaded a fraud detection initiative that decreased fraudulent claims by 25%, saving the company $2 million annually
- Implemented a staff training program that improved claims accuracy by 15%, resulting in fewer disputes and higher client retention rates
Bachelor of Business Administration (BBA)
2017
-2020
University of Alabama (Tuscaloosa, AL)
Claims processing expertise
Risk assessment proficiency
Insurance policy knowledge
Analytical problem-solving
Effective communication
Time management
CPCU Designation
AIC Certification
English - Fluent
Spanish - B2
Key tips for a claims manager resume
Key tips to help you craft a strong resume
- Use a well-structured resume layout that optimizes headings, structure, margins, fonts and line spacing to make your document as accessible as possible to the reader.
- Adapt your resume depending on the job you're applying for. Take a look at the job description and make sure you reference all the required key skills and experience.
- Review your resume thoroughly and correct any errors before sending it, to avoid unnecessary harm to your chances.
- Make a strong first impression with a concise, impactful claims manager resume summary that showcases your key qualities.
- List your qualifications in your education section, including any necessary degrees or certifications, along with high grades.
Keep away from these common resume mistakes
- Don't lie or exaggerate any information on your claims manager resume, as this can cause you problems further down the line.
- Don't add hobbies and outside interests unless they help you prove a skill required for the role.
- Don't include any personal details, such as a photo, your age or marital status. These can create unwanted bias in the recruitment process.
- Don't use overly decorative formatting and layouts that can detract from the content and make your claims manager resume harder for scanning by applicant tracking systems (ATS).
- Don't use passive language because it can switch off the reader. Adapt phrases like 'the work was completed' to 'I completed the work'.
Guide to making your resume ATS-friendly
Applicant Tracking Systems (ATS) are one of the key ways recruiters and employers manage the hiring process. The systems can screen candidates by scanning and ranking resumes based on each candidate's likely suitability for the vacancy. If you follow a few simple tips when writing your claims manager resume, you'll give yourself a better chance of ranking highly in the ATS screening and progressing to the next stage.
Here are a few quick tips for creating an ATS-friendly resume:
- Use a traditional resume layout, such as a reverse-chronological or functional format. This will mean your resume includes all the necessary sections, in the expected order.
- Include keywords throughout your resume that align with the job description. ATS software tends to compare your resume to the job description for points of similarity, so careful, considered use of keywords should help your chances of success.
- Include clear headings that make it easy to identify each section of your resume. This will help any ATS software navigate your resume during the scanning process.
- Adopt a resume design that uses clear, professional design principles and leaves white space for your content to breathe. Use the most readable fonts and incorporate subtle design elements to enhance the readability of your document.
- Adopt simple, professional language to keep your resume as concise as possible. This tends to make your document more readable, and easier for ATS software to scan.
If you need help creating a professional resume, take a look at our expert career articles and variety of resume examples created by careers experts.
Frequently Asked Questions about a claims manager resume
Accompanying your resume for claims manager applications, you'll want to produce a cover letter that similarly leaves a positive impression on hiring managers.
Firstly, choose whether you're going to write a full cover letter, or whether a brief email confirming your application and drawing attention to your resume will be sufficient.
A full, formal cover letter follows a traditional letter-writing structure and format. Add your header, the recipient's address an use professional greetings and sign-offs. In your first paragraph, introduce yourself and confirm the role you're applying for, along with your reasons for applying. Next, outline your key skills and achievements that are most relevant to the claims manager job description. Finish by expressing your enthusiasm for the role and adding a call to action to encourage the hiring manager to contact you for further information.
You can create a professional cover letter in just a few simple, easy-to-follow steps using Jobseeker's tried and tested cover letter templates.
Writing a claims manager resume with no experience needn't be a daunting task. There are still plenty of ways to impress hiring managers with your resume. Use a functional resume format instead of the standard reverse-chronological structure. This emphasizes your skills and education over your work experience. Optional sections at the end of your resume can play a stronger role if you're lacking relevant work experience. Use certifications and training, hobbies and interests, volunteer roles and internships to show you've got the necessary skills for the job.
A strong resume headline can give the reader an immediate idea of your suitability for claims manager jobs. Resume headlines are also helpful for the ATS stage of the recruitment process, as they can help you reference the job title and one or two keywords for the role. Write a concise headline including the job title, a reference to your experience or track record and one or two key skills.
You can use this example resume headline as a template for creating your own:
- Junior Claims Manager Professional
- Efficient Claims Management Specialist
- Senior Claims Management Specialist
The most suitable resume format for you depends on two crucial factors. Firstly, whether you have a body of relevant work experience. Secondly, the type of job and its seniority level. For applicants without much relevant work experience, a functional resume format tends to be best. This places the emphasis on your key skills and relevant qualifications. Once you have some relevant work experience, and for senior positions, a reverse chronological resume format is typically best. This emphasizes your work experience, which will probably be the key thing employers want to know about.
Key takeaways for your claims manager resume
Writing a strong, impactful resume is about using your experience to demonstrate your relevant skills and achievements. You can do this through your work history or other resume sections. Choose a resume structure that makes the most of your relevant experience, whether through work or other activities, and be sure to tailor your resume to match the job description.
Using the professional resume templates and resources of Jobseeker can help you create a great-looking resume that stands out from other applicants. Sign up today and follow the simple steps to get started. Whatever job you're applying for, a professional cover letter can make all the difference to your chances. Use Jobseeker's HR-approved tools and cover letter examples to inspire your applications.
Sources:
(1) Tips for Writing a Federal Resume, U.S. Department of Labor: https://www.dol.gov/general/jobs/tips-for-writing-a-federal-resume
(2) Resume Tips, Duke University: https://careerhub.students.duke.edu/resources/resume-tips/
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