Customer Service Manager Resume Example
Working as a customer service manager can provide a rewarding career, involving leading customer service and resolving client issues. For a successful customer service manager application, you'll want to submit a professional resume that showcases your relevant skills. In this article, we'll outline how to write a winning resume to boost your chances of success in your customer service manager applications.
After reading this article, you'll feel confident creating a customer service manager resume that effectively showcases your relevant skills and experience. The guide will show you practical examples of how to structure your resume to show off your best and most relevant skills and career achievements. It will also show you how to tailor your resume according to the job description and your unique skill set. Read on to learn how to write a perfect customer service manager resume, from the advice of careers experts at Jobseeker.
Main elements of a customer service manager resume
A successful customer service manager resume will typically include each of the sections listed below, with some optional sections.
For junior and entry-level customer service manager positions, you may be short on work experience to include in your resume. Select a resume layout that emphasizes your skills and qualifications, such as a functional format. Focus the content of your resume on your soft and transferable skills, and any hard or technical skills you've learned from your studies or career to date. You can also mention any relevant internships, training courses or voluntary roles you've taken on.
For those with some prior experience as a customer service manager work experience is the most important element of a resume. Use a traditional, reverse-chronological resume format to emphasize your career timeline and achievements. By using this resume format you can focus on showing how your experience has helped you develop the required skills for the job. Review the job description to understand which key skills and experience to focus on.
As a highly experienced candidate, you'll want your customer service manager resume to showcase your depth of relevant work experience, as well as other achievements. Use a reverse-chronological format and add additional sections to prove you're a strong candidate. It's likely that your senior resume will be longer than a standard resume of one-to-two pages. This is because you'll be listing additional achievements beyond your work experience, such as awards, publications and professional memberships.
You will have some choice over your resume layout and structure, but be sure to include these sections as the core of your document:
Header and Personal Information
A customer service manager resume header contains your name and contact information. Add your first and last name, your phone number and your email address. Include your address or location, but avoid adding any other personal information. If you have a LinkedIn profile, you can add the URL to your header so the hiring manager can get a better understanding of your work history and experience. Keep your header clear and concise, with only the most necessary information included. Opt for a stylish, professional design that creates a strong first impression.
Make sure your email address appears as professional as possible, and doesn't include anything like nicknames, inappropriate language or personal information. If it does, set up a new email account with an address based on your name or initials, and use that for your job applications. Always double-check your contact details are up-to-date before sending your resume.
Sofia Turner
sofia.turner@example.com
(111) 222 33 444 55
4 Privet Drive, Little Whinging, IN
linkedin․com/in/sofia–turner123
Resume Objective
Your resume personal profile is a short, concise paragraph to highlight two or three key skills and achievements in customer service manager roles. You may also see this section named as 'resume summary' or 'resume objective'. Resume summaries tend to focus on your career experience, while resume objectives cover your ambitions and plans for the future. Furthermore, when writing your profile, focus on two or three key skills and achievements that showcase your suitability for customer service manager roles.
Alternatively, you could use this section to reference your objectives and ambitions, and how this role would fit into your career journey.
A good resume summary is short and snappy, and focused on the skills and experience listed in the job description, with evidence to back it up. It will also help the reader to form their first impressions of you by providing an insight into your personality and unique qualities. You can see some positive examples of a resume summary for customer service manager jobs below.
Good example:
Dynamic and results-oriented Customer Service Manager with a Bachelor of Business Administration (BBA) and extensive experience as a Client Experience Manager. Proven track record in enhancing customer satisfaction, streamlining service operations, and implementing effective client retention strategies. Strong leadership skills with a commitment to fostering a customer-centric culture and driving team performance to exceed service targets
Bad example:
Customer service professional with a degree in business and some experience in managing client interactions. Have worked on making customers happier and improving service processes. Have led teams and tried to keep customers coming back. Focused on creating a positive environment and helping the team meet goals
Conversely, a bad resume summary might be too generic, lacking focus on the specifics of the job description. It will also fail to provide any useful insights on what makes you a unique candidate. The visual above includes some examples of what not to do with your customer service manager resume summary
Work Experience
Your resume work experience section is the chance to show your relevant previous jobs and career achievements as a customer service manager. For each entry, list the job title, the name of the employer, its location and the dates you worked there. Add each job in reverse-chronological order, starting with your current or most recent role.
Under each job entry, add several bullet points highlighting your responsibilities and achievements. Consult the job description for a list of the key requirements for the role and make sure your work experience section showcases how you meet these requirements.
The best resume work experience sections focus only on the most relevant previous jobs, and link each bullet point back to a skill or experience listed in the job description. It's also critical to provide evidence that shows the value you added to each role in a quantifiable way, such as project outcomes, key performance indicators or feedback from customers, colleagues or managers. Review some strong examples of resume work experience sections in the graphic below.
Good example:
Client Experience Manager, January 2022 - Present
BrightWave Solutions, Pittsburgh
- Increased customer satisfaction scores by 25% through the implementation of personalized service strategies and feedback mechanisms
- Led a team to achieve a 30% reduction in response times, enhancing overall client experience and retention rates
- Developed and executed a client loyalty program that boosted repeat business by 40% within the first year
Bad example:
Client Experience Manager, January 2022 - Present
BrightWave Solutions, Pittsburgh
- Improved customer interactions through various initiatives
- Managed a team to enhance service delivery
- Developed programs to increase customer loyalty
See above for some of the pitfalls to avoid with your resume work experience section. Less effective resume work experience sections might take a more vague, descriptive approach to previous jobs. They focus on responsibilities and everyday duties rather than referencing career achievements and the value you've added for previous employers.
Education and Qualifications
In this section list any educational qualifications or degrees that are relevant to customer service manager roles.
Opportunities as a customer service manager and similar roles in the sector usually require a specialist degree. If you have a Bachelor of Business Administration (BBA) in Management degree, be sure to mention this in your resume. You might also want to list any qualifications that highlight your performance metrics evaluation or customer relationship management.
List every relevant qualification, including the name and level of the course, the name of the school, college or university, its location and your graduation date. You could also add one or two bullet points to draw attention to your grades if they were particularly good, as well as any specialist subjects you studied. This will help the hiring manager understand your knowledge and special skills better.
Membership or leadership of any societies, clubs or causes while studying can also make a positive impression on hiring managers. Consider adding these to your education section for more insight into how you used your time as a student.
Bachelor of Business Administration (BBA), 2017 - 2020
University of Mississippi, Oxford, MS
Skills
The skills section of a customer service manager resume is a chance to list any skills you have that match those of the job description. You could include conflict resolution techniques, problem-solving abilities or any other skills that show you're a suitable candidate. Once more, review the job description and pick out any key customer service manager skills listed that match yours. Focus on these skills and any other key transferable skills that make you a strong candidate for the job.
Showcasing hard skills on your customer service manager resume
Under hard skills, add any specialist skills you possess that are specifically required for customer service manager jobs. These tend to be technical skills and industry knowledge essential to the position. Furthermore, your list of hard skills provides a strong indication to the reader of your expertise in customer service manager roles, and how well you'll fit into the position. Add up to five key hard skills that show you're an ideal candidate for the role. It can also be beneficial to add context to each skill, showing how you've used it to positive effect in your career to date.
The best resume hard skills sections focus on specific technical skills necessary for the job, showcasing skills that you have particular expertise in. There are some examples of valuable hard skills for a customer service manager resume below.
- Customer relationship management
- Data analysis proficiency
- Conflict resolution techniques
Showcasing your best soft skills
In your list of soft skills, add any personal strengths, qualities or transferable skills that make you a good fit for the job. Soft skills are often less specific to different industries, but that doesn't make them any less important. In fact, as technology develops, soft skills are growing in importance for recruiters and employers, so be sure to add several of these to your resume. Think of your best soft skills and add up to five that match the requirements of the job description.
Your soft skills section should make the most of your unique personal qualities and strengths, while also reflecting the requirements laid out in the job description. See below for some examples of useful soft skills for a customer service manager resume.
- Communication skills
- Problem-solving abilities
- Emotional intelligence (EQ)
Certifications
Your certifications section is the place to mention any relevant professional customer service manager certifications, licenses or qualifications. These could be official licenses required for the job or certifications that improve your employability. Therefore, add any necessary licenses and certifications in this section, along with valid dates so employers can see you're still qualified for the job.
Review the list below for some suitable certifications for a customer service manager resume:
- Certified Customer Service, 2022
- Six Sigma Green, 2022
- ITIL Foundation Certification, 2022
Jobseeker Tip:
Optional Resume Sections
If you need to provide further evidence of your suitability for the job, optional sections can be useful for a customer service manager resume. Take a look at the sections below and add any that help you show how and why you're right for the job.
Hobbies
Listing your hobbies and interests can reveal key qualities that some employers may value. Consider listing hobbies and interests to help your resume stand out, or to provide the employer with some insight into your personality and wider interests. They're perfect for candidates who might lack genuine work experience as a customer service manager. Just make sure any hobbies and interests you include in your resume add genuine insight into your personality, in ways other sections of the resume can't.
Voluntary Work
Voluntary work can help you develop useful skills, so it's a valuable addition to your customer service manager resume. Add your volunteer job title or role, the name of the organization, its location and the dates you were involved.
References
References aren't a standard customer service manager resume section, but employers do sometimes ask for them. Check the job advert and only include them if requested. Include a maximum of three professional references, being sure to check with your referees before including them in your resume.
References are available upon request.
Best action words for your customer service manager resume
Using strong action words to make your resume resonate with the employer. Add strong verbs from the list below to create a greater impact with your work experience section.
- Manage
- Resolve
- Coordinate
- Train
- Implement
- Analyze
- Improve
- Support
- Facilitate
- Develop
If you want to create a resume that stands out from the crowd, use Jobseeker's expert-designed resume templates. You can also find cover letter templates that work to get you noticed by employers.
Example of a customer service manager resume
Now we've covered the main sections to include in your customer service manager resume, let's take a look at how it all comes together in the example below:
4 Privet Drive, Little Whinging, IN
•
sofia.turner@example.com
•
(111) 222 33 444 55
•
linkedin․com/in/sofia–turner123
Dynamic Customer Service Manager with a Bachelor of Business Administration in Management and extensive experience as a Customer Experience Manager. Proven track record of enhancing customer satisfaction, streamlining service operations, and fostering team collaboration to achieve organizational goals. Skilled in developing and implementing customer-centric strategies to drive loyalty and retention. Excellent leadership, problem-solving, and communication abilities
Customer Experience Manager
2020
-2022
Lumina Services Ltd (Anaheim)
- Increased customer satisfaction scores by 25% through implementation of personalized service strategies and improved training programs for staff
- Reduced customer churn rate by 30% by developing and executing a comprehensive customer retention plan and feedback system
- Led a cross-functional team to successfully launch a new customer service platform, enhancing response times by 40%
Bachelor of Business Administration (BBA) in Management
2017
-2020
College of William & Mary (Williamsburg, VA)
Customer relationship management
Data analysis proficiency
Conflict resolution techniques
Communication skills
Problem-solving abilities
Emotional intelligence (EQ)
Certified Customer Service
Six Sigma Green
English - Fluent
Spanish - B2
Tips for customer service manager resumes
Tips for best resume practices
- Adapt your resume for every job application for maximum impact. Review the job description to understand the specific requirements for the role.
- Keep your customer service manager resume as brief as possible. Aim for one page for an entry-level role, and two pages for more senior jobs.
- Choose a resume format that's clear, professional and makes your resume as readable as possible. Pay particular attention to the font, line spacing, heading and margins to make your document as easy-to-read as possible for employers.
- Showcase your key customer service manager qualities with a strong resume summary or objective to catch the attention of the reader.
- Quantify your successes by providing figures and other evidence that shows how your skills have made a difference to your employer.
Steer clear of these common resume writing errors
- Don't use complex formatting that makes your customer service manager resume harder to read or less scannable by software such as applicant tracking systems (ATS).
- Don't include irrelevant work experience in your resume because it takes up valuable space and is unlikely to improve your chances of success.
- Don't use passive language - avoid phrases like 'I was tasked with' and use strong action verbs instead.
- Don't lie or exaggerate the details of your customer service manager career or education, as this can backfire later in the recruitment process.
- Don't forget to keep your contact information up to date, to ensure the employer can contact you if necessary.
How to make your resume ATS compliant
Applicant tracking systems (ATS) help recruiters and employers to manage their hiring process. They can handle some of the more time-consuming and resource-intensive jobs, such as initial screening of resumes. Employers often receive hundreds of applications per vacancy, and ATS software can quickly and accurately scan and rank resumes based on their likely suitability for any role. If you follow a few simple tips when writing your customer service manager resume, you'll give yourself a better chance of ranking highly in the ATS screening and progressing to the next stage.
Follow these simple rules when writing your resume, to make sure it's ATS compliant:
- Adopt a traditional structure for your resume, such as a reverse-chronological format or a functional format. These are likely to be the easiest layouts for ATS software to scan.
- Use keywords throughout your resume that reflect the job description, so ATS resume scanners can recognize a strong connection between your skills, and those in the job description.
- Include clear headings in each section that match the traditional resume structure and format. This will make it easier for the ATS software to scan your resume.
- Utilize a clean, clear resume design that helps make your content more readable. Use simple fonts and subtle color accents and design elements that don't detract from the written content.
- Use concise language to keep the length of your resume to between one and two pages. This will make it easier to scan for ATS applications.
For tips and ideas to help you draft a professional resume to get noticed by employers, read our expert career articles and check out our detailed resume examples.
A customer service manager resume FAQs
Alongside your customer service manager resume, it's important to produce a professional cover letter that creates a similar positive impact on the reader.
Firstly, think about whether you want to write a full, formal cover letter or whether a brief email to introduce yourself and draw attention to your resume will suffice.
A full, formal cover letter follows a traditional letter-writing structure and format. Add your header, the recipient's address an use professional greetings and sign-offs. In your first paragraph, introduce yourself and confirm the role you're applying for, along with your reasons for applying. Next, outline your key skills and achievements that are most relevant to the customer service manager job description. Finish by expressing your enthusiasm for the role and adding a call to action to encourage the hiring manager to contact you for further information.
You can create a professional cover letter in just a few simple, easy-to-follow steps using Jobseeker's tried and tested cover letter templates.
There are plenty of ways to still make a positive impression with your customer service manager resume, even if you lack relevant work experience. Select a resume format that emphasizes your skills and education over your work experience, such as a functional format. Utilize additional sections at the end of your resume to show you've got what it takes to do the job. These include hobbies and interests, voluntary roles, certifications and internships.
You can use a resume headline to introduce your document and set the tone for your customer service manager applications. A well-written resume headline is also a way to increase your chances of passing the ATS resume scanning stage, by referencing keywords that match the job description. Take the time to draft a concise, eye-catching headline which includes the job title, one or two key skills and reference to either your experience level or track record.
Here's an example of a strong resume headline:
- Junior Customer Service Manager
- Customer Service Excellence Leader
- Veteran Customer Service Leader
The resume format that gives you the best chances of success depends on your experience levels, as well as the type of job you're applying for and its seniority level. For entry-level roles, or situations where you're changing to a new career, a functional resume is often the best option. This places your skills and education above your work experience. If, however, you have relevant work experience in the industry, it's typically best to use a reverse chronological resume format. This highlights your achievements in work, which is probably the most important factor for hiring managers to consider.
Key takeaways for your customer service manager resume
The key to a strong resume is to showcase your relevant skills and achievements through your work experience and other activities. Select a resume format that suits your experience levels and the job you're applying for, and make sure you tailor your resume for each application.
HR-approved resume templates and other tools by Jobseeker are the easiest way to create a winning job application. Sign up and follow the simple instructions to complete a resume that stands out from the crowd. Jobseeker's expert-designed cover letter generator can help your applications make a strong first impression on hiring managers. Find detailed cover letter examples to complement your resume and get your application noticed.
Sources:
(1) Tips for Writing a Federal Resume, U.S. Department of Labor: https://www.dol.gov/general/jobs/tips-for-writing-a-federal-resume
(2) Resume Tips, Duke University: https://careerhub.students.duke.edu/resources/resume-tips/
Impress potential employers with your resume
Follow step-by-step professional guidance to create a polished resume in minutes.
