Telemarketing Resume Example

The aim of this article is to equip you with all the knowledge required to create a resume that positions you to succeed in your telemarketeer applications. You'll find useful insights on constructing a resume that makes the most of your unique skills, experience and strengths. You'll also learn how to tailor your resume according to the job description, and depending on your experience levels. Read on to learn how to write a perfect telemarketing resume, from the advice of careers experts at Jobseeker.

What to include in a telemarketing resume

The key sections to include in a telemarketing resume are similar to those for any role or profession. If you're a candidate without much experience, you may wish to present your resume in a way that draws attention to your most valuable skills. These might not be in traditional work settings, so sections like education, projects, hobbies and skills can be more prominent.

The order you present these sections can vary according to your career stage, but it's still essential to include each of the following:

Header and Personal Information

Your telemarketing resume header is the place to add your contact details. Start by adding your full name and underneath, include your email address, phone number and location. Adding your LinkedIn profile, if you have one, can help the employer get a better insight into your skills and industry expertise. You don't need to include any additional personal information or a photo. Keep your header clear and concise, with only the most necessary information included. Opt for a stylish, professional design that creates a strong first impression.

Use an email address that's professional and appropriate for professional communication. Typically this would be an email address based on your first and last name, or your initials. If necessary, you could include your profession or another unique identifier. Avoid using old email addresses that could be considered unprofessional or inappropriate. Additionally, always check your contact details before sending your resume to ensure they're up-to-date.

Resume Summary

The next section is the resume summary. The section might also be called 'resume objective' or 'personal profile'. This is a brief introduction to you, your key skills and your career achievements and ambitions. While a resume summary focuses on your career achievements and experience, a resume objective typically focuses on your ambitions for the future. Furthermore, when writing your profile, focus on two or three key skills and achievements that showcase your suitability for telemarketeer roles.

Alternatively, focus on introducing your career ambitions, and why this role is a good fit, both for you and the organization.

A strong resume summary focuses on two or three key skills and achievements that showcase your suitability for telemarketeer roles in a clear, quantifiable way. It also gives an insight into your personal qualities, to help the reader understand why you're a suitable candidate. Take a look at some strong examples of how to approach a telemarketing resume summary in the graphic below.

Conversely, a bad resume summary might be too generic, lacking focus on the specifics of the job description. It will also fail to provide any useful insights on what makes you a unique candidate. The visual above includes some examples of what not to do with your telemarketing resume summary

Hard and Soft Skills

In your skills section, list any skills you've acquired or developed that are relevant to telemarketeer positions. Consider adding lead generation strategies, communication skills or any other necessary skills for the job. Additionally, read the job description to make sure your skills match those required for telemarketeer positions. You could also include some unique skills that help you stand out as a candidate.

How to list hard skills on your telemarketing resume

For your hard skills list, include any technical abilities or specific industry knowledge that's essential to working as a telemarketeer. These could be skills gained through work experience or qualifications. Furthermore, an extensive list of hard skills helps to make a compelling case for your telemarketeer job applications, as they show employers your understanding of the telemarketeer role. Add up to five key hard skills that show you're an ideal candidate for the role. It can also be beneficial to add context to each skill, showing how you've used it to positive effect in your career to date.

You'll make more impact with your resume hard skills list if you focus on technical skills that reflect your unique expertise and specialism, and that match the key requirements in the job description. See the graphic below for some tips on hard skills for a telemarketing resume.

Soft skills on your telemarketing resume

In your soft skills list, include any personal characteristics that make you a good fit for a telemarketeer job. Soft skills tend to be more universal than hard skills, but they're no less important. In fact, you can develop soft skills throughout your career, and they tend to be suitable for various roles and professions. Aim to include approximately five soft skills that reflect the skills listed in the job description.

The strongest resume soft skills sections include a mix of skills that match your best personal strengths, and that reflect the skills listed in the job description. See below for some examples of effective soft skills for a telemarketeer resume.

Education

The education section provides space to list your highest and most recent academic achievements that are relevant to working as a telemarketeer.

Working as a telemarketeer doesn't usually require a degree. Even though a degree-level education isn't a necessity, it's still important to highlight your key educational achievements, including a Certified Sales Professional or other courses or training that showcases your cold calling techniques or CRM software proficiency.

Include any qualifications relevant to the role. For each, add the name and level of the award, the institution name, its location and your dates of study. You could also add one or two bullet points to draw attention to your grades if they were particularly good, as well as any specialist subjects you studied. This will help the hiring manager understand your knowledge and special skills better.

If you were a member of any clubs or societies, or volunteered for any causes while studying, you could also mention these in your education section.

Certifications

In your certifications section, list any professional certifications or licenses that are relevant to working as a telemarketeer. Add any official certifications or accreditations that increase your level of qualification and suitability for working as a telemarketeer. Therefore, make sure you list the dates of your certifications and licenses so employers can see they're up-to-date and valid.

Below you can find several examples of certifications for a telemarketeer resume:

Employment History

Your resume work experience section is the chance to show your relevant previous jobs and career achievements as a telemarketeer. Include any relevant jobs you've held in reverse-chronological order. Start with your current or most recent roles and work back through previous roles. For each job, list your title, the name of the company, its location and the dates you worked there.

Under each job entry, add several bullet points highlighting your responsibilities and achievements. Consult the job description for a list of the key requirements for the role and make sure your work experience section showcases how you meet these requirements.

The best resume work experience sections focus only on the most relevant previous jobs, and link each bullet point back to a skill or experience listed in the job description. It's also critical to provide evidence that shows the value you added to each role in a quantifiable way, such as project outcomes, key performance indicators or feedback from customers, colleagues or managers. There are some examples of strong resume work experience sections below.

The example above can give you some idea of what not to include in your resume work experience section. A bad resume work experience section might fail to address skills and achievements that relate directly to the job description. Falling back on clichés, vague descriptions and basic responsibilities, rather than showing the impact you made, is likely to disengage the reader.

Optional Sections

In addition to the core sections of a telemarketeer resume, there are several optional sections you could include to enhance your chances. Choose optional sections from the list below, if they help to showcase your relevant skills and experience.

Personal Interests

Add any hobbies and interests that reinforce your credentials for the position. Your hobbies and interests are useful for a telemarketeer resume if you want to show a different side to your personality, or to stand out among other candidates. They can also be valuable if you're a junior candidate without much relevant work experience. Don't include hobbies and interests in your resume unless they showcase a specific interest or aspect of your personality. You'll want them to add something to your application that you can't add elsewhere.

Volunteer Work

This section can be valuable for a telemarketeer resume, if you've done any voluntary work that showcases your relevant skills. Add any voluntary roles, including your position, the name of the organization, the dates of your voluntary work and a brief explanation of your responsibilities and achievements.

References

It's not typical to include references in a telemarketing resume, but some employers might ask for them. Don't add references unless requested by the employer. Add two or three professional references, and be sure to approach each referee before you include them.

Best action words for your telemarketing resume

Add strong verbs to your work experience section to show the hiring manager the impact you made in your previous roles. Choose from the list of words below to increase the impact of your work experience section.

If you want to create a resume that stands out from the crowd, use Jobseeker's expert-designed resume templates. You can also find cover letter templates that work to get you noticed by employers.

Sample resume for telemarketeer positions

The telemarketing resume example below incorporates all the information from above into a full-designed resume template, so you can see how a final resume will look:

Making an ATS-friendly resume

An applicant tracking system (ATS) is just one of the tools employers and recruiters can use to streamline their hiring practices. This typically includes screening candidates by scanning and ranking their resumes based on their likely suitability for any vacancy. If you follow a few simple tips when writing your telemarketing resume, you'll give yourself a better chance of ranking highly in the ATS screening and progressing to the next stage.

Here a some simple tips to follow for an ATS-friendly resume:

• Use a traditional resume layout, such as a reverse-chronological or functional format. This will mean your resume includes all the necessary sections, in the expected order.
• Use keywords throughout your resume that reflect the job description, so ATS resume scanners can recognize a strong connection between your skills, and those in the job description.
• Include clear headings in each section that match the traditional resume structure and format. This will make it easier for the ATS software to scan your resume.
• Use design elements that help make your resume more readable. These might include white space, clear, professional fonts and subtle color accents to help certain elements stand out.
• Make sure your resume is as concise as possible, so ATS applications can easily scan and identify the required details.

Takeaways for a winning telemarketing resume

If you want to catch the eye of employers and recruiters, you need a professional resume that showcases your best skills and career achievements. Select a resume format that suits your experience levels and the job you're applying for, and make sure you tailor your resume for each application.

Use Jobseeker's resume templates, other tools and resources to create an application that impresses employers. Sign up today to access a wealth of valuable resume and cover letter resources. To make the best possible impression with your applications, write a cover letter with the help of Jobseeker. You can also find plenty of expert-designed cover letter examples for inspiration.

Sources:

(1) Writing a Resume, California Department of Human Resources: https://www.calhr.ca.gov/employees/Pages/resume-tips.aspx

(2) Resumes, Cover Letters and Job Applications, New York State Department of Labor: https://dol.ny.gov/resumes-cover-letters-and-job-applications