Service Delivery Manager Resume Example
Pursuing a career as a service delivery manager provides opportunities for career progression and responsibilities involving coordinating cross-functional teams and overseeing SLA compliance. For a successful service delivery manager application, you'll want to submit a professional resume that showcases your relevant skills. In this article, we'll highlight tips and examples for creating a service delivery manager resume that makes a winning impression on recruiters and hiring managers.
This comprehensive guide will give you all the tools you need to craft a service delivery manager resume that positions you strongly against other candidates. You'll find valuable tips on writing a resume that best showcases your unique skills and achievements. There is also extensive guidance on how to structure your resume to match the job description, and to reflect your experience levels to impress HR specialists and employers. Continue reading to find the best service delivery manager resume tips from careers experts at Jobseeker.
What to include in a service delivery manager resume
The key sections to include in a service delivery manager resume are similar to those for any role or profession.
For junior and entry-level service delivery manager positions, you may be short on work experience to include in your resume. Select a resume layout that emphasizes your skills and qualifications, such as a functional format. Draw attention to your soft and transferable skills, as employers will value these highly for entry-level roles. You could also mention any internships, training or volunteer work that helps you showcase skills relevant to the position.
If you have some experience as a service delivery manager, use a traditional, reverse-chronological resume format and focus on showing how you've used the skills required for the job in your career to date. Your resume should focus on your career achievements, and the role you've played in successful projects and activities for your employers. Consult the job description for guidance on what to showcase, and provide evidence to support your claims.
If you're applying for senior service delivery manager positions, you'll want to list career achievements and successes that emphasize your senior status. Use a reverse-chronological format and add extra sections to show key career highlights. Some elements to include in a senior resume for maximum impact might include awards, publications, conference presentations or professional memberships. By adding these sections, it's likely that your resume will be longer than a junior resume.
While the content and format of your resume may vary depending on your experience levels, it's important to always include the following sections:
Header and Personal Information
Your service delivery manager resume header should contain your name and contact details. These include your email address and phone number. If you have a LinkedIn profile, you can also add that, to give employers the chance to learn more about your skills and experience. It's not necessary to include a photo or any other personal information. Create a clear, well-structured header that acts as the headline of your resume. Use color accents and blocks to help this section stand out and catch the eye of the reader.
Only include professional, name-based email addresses in your resume header. If you have an old email address that uses nicknames, puns, references to your personal interests or anything else that could appear unprofessional, set up a new email just for your job applications. Finally, always double-check your contact details are correct and up-to-date before sending your resume.
Elizabeth Lewis
elizabeth.lewis@example.com
(111) 222 33 444 55
4 Privet Drive, Little Whinging, IN
linkedin․com/in/elizabeth–lewis123
Resume Summary
Your resume personal profile is a short, concise paragraph to highlight two or three key skills and achievements in service delivery manager roles. You may also see this section named as 'resume summary' or 'resume objective'. Resume summaries tend to focus on your career experience, while resume objectives cover your ambitions and plans for the future. Always make sure your summary reflects the job description and highlights some of the key skills required for service delivery manager roles.
Alternatively, write a paragraph that concentrates on your career objectives and how this role fits with your wider ambitions and progression.
A good resume summary is short and snappy, and focused on the skills and experience listed in the job description, with evidence to back it up. It will also help the reader to form their first impressions of you by providing an insight into your personality and unique qualities. The graphic below showcases some good examples of what to include in your service delivery manager resume summary.
Good example:
Experienced Service Delivery Manager with a Bachelor of Business Administration (BBA) and a proven track record as a Client Services Director. Skilled in managing client relationships, optimizing service delivery processes, and leading cross-functional teams to achieve organizational goals. Proficient in strategic planning, performance management, and continuous improvement initiatives to enhance client satisfaction and operational efficiency
Bad example:
Service delivery professional with some background in business and client interactions. Previously held roles involving client services and team management. Have experience in planning and improving processes to meet goals. Worked on strategies to keep things running smoothly and make clients happy. Focused on making things better and working with different teams to get things done
On the other hand, a resume summary can be ineffective if it lacks specific information about how your skills align with the job description, or fails to paint a picture of your unique qualities and talents. See above for some examples of things to avoid when writing your service delivery manager resume summary.
Work Experience
Next, list your relevant employment history and any key achievements that show you're suitable for a service delivery manager position. Add each previous employment in reverse-chronological order. This means starting from your current or most recent role and working back in time from there. Include your job title, the company name, the location of the job and your dates of employment.
For each job listed in this section, add some bullet points so the employer can understand the skills you developed, and your achievements. Focus on showcasing the impact you made on the organization, and show evidence of how you made a difference.
The best resume work experience sections focus only on the most relevant previous jobs, and link each bullet point back to a skill or experience listed in the job description. It's also critical to provide evidence that shows the value you added to each role in a quantifiable way, such as project outcomes, key performance indicators or feedback from customers, colleagues or managers. Review some strong examples of resume work experience sections in the graphic below.
Good example:
Client Services Director, January 2022 - Present
SwiftServe Solutions, Boise
- Led client satisfaction improvement initiative, increasing client retention by 25% within one year
- Developed and implemented client onboarding process, reducing onboarding time by 40%
- Orchestrated cross-functional team collaboration, enhancing service delivery efficiency and client communication, leading to a 30% rise in client referrals
Bad example:
Client Services Director, January 2022 - Present
SwiftServe Solutions, Boise
- Improved client satisfaction through various initiatives
- Enhanced onboarding process for better efficiency
- Facilitated team collaboration to boost service delivery
Above, you can see a weaker example of a resume work experience section to best avoid. A bad resume work experience section might fail to address skills and achievements that relate directly to the job description. Falling back on clichés, vague descriptions and basic responsibilities, rather than showing the impact you made, is likely to disengage the reader.
Education and Qualifications
In this section list any educational qualifications or degrees that are relevant to service delivery manager roles.
If you're applying for service delivery manager positions you'll typically need to have a degree. A Bachelor of Business Administration (BBA) will usually help your chances of success. You could also list any qualifications that demonstrate your SLA management or ITIL certification.
Include any qualifications relevant to the role. For each, add the name and level of the award, the institution name, its location and your dates of study. You could also add one or two bullet points to draw attention to your grades if they were particularly good, as well as any specialist subjects you studied. This will help the hiring manager understand your knowledge and special skills better.
If you took part in any volunteering or you were a leader or member of any university societies, you could also mention these in your education section.
Bachelor of Business Administration (BBA), 2017 - 2020
Georgia Institute of Technology, Atlanta, GA
Skills
Listing your key skills can help to prove your suitability for service delivery manager jobs. These could be budget oversight, ITIL knowledge preferred or various other relevant skills. Again, refer to the job description and make sure you include skills that the employer has listed as essential or desirable for employment as a service delivery manager.
How to list hard skills on your service delivery manager resume
Hard skills are the key technical skills required for service delivery manager positions. They include specific industry knowledge and abilities that you could learn on the job, or through a specialist qualification. Furthermore, it's important to show these skills in a service delivery manager resume as they provide a strong indication of your experience in the sector. Aim to include four or five key hard skills. If you have space, explain how and where you've used that skill to create successful outcomes in your career. These skills will demonstrate your credentials and show how you meet the job description.
The best resume hard skills sections focus on specific technical skills necessary for the job, showcasing skills that you have particular expertise in. There are some examples of valuable hard skills for a service delivery manager resume below.
- Project management certification
- ITIL certification
- SLA management
How to list soft skills on your service delivery manager resume
Soft skills are your transferable skills and personal qualities that make you a good match for a service delivery manager position and the organization. Soft skills tend to be more universal than hard skills, and can often apply to multiple jobs and industries. Indeed, without soft skills, you may struggle to adapt to service delivery manager roles or meet the standards expected of you. So make sure you include several key soft skills on your resume. Aim to include approximately five soft skills that reflect the skills listed in the job description.
Your soft skills section should make the most of your unique personal qualities and strengths, while also reflecting the requirements laid out in the job description. See below for some examples of useful soft skills for a service delivery manager resume.
- Communication and collaboration
- Problem-solving abilities
- Time management skills
Certifications
Under this section, list any relevant certifications or licenses that are relevant to service delivery manager jobs. Add any official certifications or accreditations that increase your level of qualification and suitability for working as a service delivery manager. Therefore, include the details of any licenses and professional certifications required for service delivery manager roles, along with completion dates so employers can see you're up-to-date.
See below for some suggestions of relevant certifications for a service delivery manager resume:
- ITIL Foundation Certification, 2022
- PMP (Project Management Professional), 2022
- Six Sigma Green Belt, 2022
Jobseeker Tip:
Additional Information
If you need to provide further evidence of your suitability for the job, optional sections can be useful for a service delivery manager resume. Take a look at the sections below and add any that help you show how and why you're right for the job.
Hobbies and Interests
Listing your hobbies and interests can reveal key qualities that some employers may value. These are particularly useful for your resume if you're short of work experience and need to showcase a particular skill or experience. Just make sure any hobbies and interests you include in your resume add genuine insight into your personality, in ways other sections of the resume can't.
Volunteer Experience
This section can be valuable for a service delivery manager resume, if you've done any voluntary work that showcases your relevant skills. Add your volunteer job title or role, the name of the organization, its location and the dates you were involved.
References
Although it's rare to include references on a service delivery manager resume, some employers may ask for it. Don't add references unless they're specifically mentioned by the employer in the job advert. Include a maximum of three professional references, being sure to check with your referees before including them in your resume.
References will be available upon request.
Best action words for your service delivery manager resume
Action words can help illustrate to the hiring manager the difference you made in each of your previous jobs. Choose verbs from the suggestions below that highlight your key skills or those mentioned in the job description.
- Manage
- Coordinate
- Oversee
- Implement
- Optimize
- Facilitate
- Streamline
- Monitor
- Improve
- Resolve
Jobseeker's resume templates were created by careers experts to help you produce a professional resume in minutes. You can also find cover letter templates to complete an eye-catching job application that gets you noticed.
Example of a service delivery manager resume
The service delivery manager resume example below includes all the sections above, so you can see how a completed resume looks:
4 Privet Drive, Little Whinging, IN
•
elizabeth.lewis@example.com
•
(111) 222 33 444 55
•
linkedin․com/in/elizabeth–lewis123
Results-driven Service Delivery Manager with a Bachelor of Business Administration (BBA) and extensive experience as a Service Delivery Lead. Proven expertise in managing end-to-end service delivery processes, ensuring high customer satisfaction and operational excellence. Adept at coordinating cross-functional teams, optimizing service workflows, and implementing process improvements to achieve strategic business objectives. Strong analytical and problem-solving skills with a focus on continuous improvement and client-centric solutions
Service Delivery Lead
2020
-2022
SynerTech Solutions (Charlotte)
- Spearheaded a project that improved service efficiency by 30%, resulting in annual cost savings of $500,000
- Successfully led a team of 25 in delivering a critical project on time, enhancing client satisfaction by 40%
- Implemented a new service management framework, reducing incident response time by 50% and increasing overall service reliability
Bachelor of Business Administration (BBA)
2017
-2020
Michigan State University (East Lansing, MI)
Project management certification
ITIL certification
SLA management
Communication and collaboration
Problem-solving abilities
Time management skills
ITIL Foundation Certification
PMP (Project Management Professional)
English - Fluent
Spanish - B2
Quick tips for a service delivery manager resume
Tips for best resume practices
- Choose a resume format that's clear, professional and makes your resume as readable as possible. Pay particular attention to the font, line spacing, heading and margins to make your document as easy-to-read as possible for employers.
- Kick off your service delivery manager resume with a strong summary or objective statement that highlights your key skills and achievements.
- Add your relevant education details, including any high grades such as your GPA or degree result.
- List key skills throughout your resume that show you're a good fit for the role, and include a separate 'skills' section.
- Quantify your accomplishments by providing evidence that shows the impact you've made in your career.
Pitfalls to avoid with your resume writing
- Don't use an email address that creates an unprofessional impression. Instead, create an email address for job applications based on your name.
- Don't lie or exaggerate the details of your service delivery manager career or education, as this can backfire later in the recruitment process.
- Don't write any unnecessary personal details on your resume. Details such as age, gender or nationality can lead to unintentional recruitment bias.
- Don't use passive language - steer away from phrases like 'I was asked to' and use action words instead.
- Don't use overly complex formatting and layouts that can make your service delivery manager resume harder to read, and less scannable for Applicant Tracking Systems (ATS).
Tips on creating an ATS-optimized resume
Applicant tracking systems (ATS) help recruiters and employers to manage their hiring process. They can handle some of the more time-consuming and resource-intensive jobs, such as initial screening of resumes. Employers often receive hundreds of applications per vacancy, and ATS software can quickly and accurately scan and rank resumes based on their likely suitability for any role. When drafting your service delivery manager resume, there are a few guidelines to follow to give you the best chance of passing the ATS screening stage and progressing with your application.
Here a some simple tips to follow for an ATS-friendly resume:
- Use a traditional resume format, such as reverse-chronological or functional. These will give your resume a structure that's easier for ATS systems to scan.
- Use keywords throughout your resume that reflect the job description, so ATS resume scanners can recognize a strong connection between your skills, and those in the job description.
- Use clear headings that break your resume up into readable, scannable sections that match the standard content employers expect from a resume.
- Use design elements that help make your resume more readable. These might include white space, clear, professional fonts and subtle color accents to help certain elements stand out.
- Keep your resume as concise as possible, to make it easier to read, and for ATS software to scan.
If you need help creating a professional resume, take a look at our expert career articles and variety of resume examples created by careers experts.
Frequently Asked Questions about a service delivery manager resume
As well as writing a professional service delivery manager resume, you'll need a cover letter to introduce yourself and emphasize your credentials.
Before you write your cover letter, think about whether you need a formal, professional letter or if a brief, less formal email might be more suitable.
A full, formal cover letter follows a traditional letter-writing structure and format. Add your header, the recipient's address an use professional greetings and sign-offs. In your first paragraph, introduce yourself and confirm the role you're applying for, along with your reasons for applying. Next, outline your key skills and achievements that are most relevant to the service delivery manager job description. Finish by expressing your enthusiasm for the role and adding a call to action to encourage the hiring manager to contact you for further information.
Jobseeker's HR-approved cover letter templates can help you produce a cover letter that really catches the eye of employers.
If you have no experience, it's still possible to write a professional service delivery manager resume that makes a positive impression on hiring managers. Use a functional resume format instead of the standard reverse-chronological structure. This emphasizes your skills and education over your work experience. Optional sections at the end of your resume can play a stronger role if you're lacking relevant work experience. Use certifications and training, hobbies and interests, volunteer roles and internships to show you've got the necessary skills for the job.
If you want to create a strong first impression in your service delivery manager application, a resume headline can help. A well-written resume headline is also a way to increase your chances of passing the ATS resume scanning stage, by referencing keywords that match the job description. Write a concise headline including the job title, a reference to your experience or track record and one or two key skills.
You can use this example resume headline as a template for creating your own:
- Junior Service Delivery Specialist
- Expert in Service Delivery Management
- Senior Service Delivery Manager
The best resume format for you depends on two things. Firstly, it depends on your experience level. Secondly, it depends on the type and level of position you're applying for. If you don't have much experience, for example if you're applying for a graduate role or changing careers, you might consider a functional resume format. This focuses on your skills and education above your work experience. If, however, you have experience in your chosen profession, a traditional, reverse chronological resume format might be the way to go. This showcases your relevant skills and achievements in your work experience section.
Takeaways for your service delivery manager resume
Writing a strong, impactful resume is about using your experience to demonstrate your relevant skills and achievements. You can do this through your work history or other resume sections. Select a resume format that suits your experience levels and the job you're applying for, and make sure you tailor your resume for each application.
Use Jobseeker's resume templates, other tools and resources to create an application that impresses employers. Sign up today to access a wealth of valuable resume and cover letter resources. Jobseeker's expert-designed cover letter generator can help your applications make a strong first impression on hiring managers. Find detailed cover letter examples to complement your resume and get your application noticed.
Sources:
(1) Tips for Writing a Federal Resume, U.S. Department of Labor: https://www.dol.gov/general/jobs/tips-for-writing-a-federal-resume
(2) Resume Tips, Duke University: https://careerhub.students.duke.edu/resources/resume-tips/
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