Flight Attendant Resume Example
Working as a flight attendant can provide a rewarding career, involving ensuring passenger safety and providing customer service. To succeed in your applications for flight attendant roles, you'll need a resume that reflects your relevant skills and experience. In this article, we'll outline how to write a winning resume to boost your chances of success in your flight attendant applications.
This complete guide to a flight attendant resume will equip you with the tools you need to compete in your applications. The guide will show you practical examples of how to structure your resume to show off your best and most relevant skills and career achievements. It will also show you how to tailor your resume according to the job description and your unique skill set. Read on to learn the tips Jobseeker careers experts recommend as the best for your flight attendant resume.
Key sections for a flight attendant resume
Although the content of a flight attendant resume may differ according to your experience and seniority, the main sections will remain the same. A resume for candidates with little or no work experience may focus less on the work experience section, and bring sections to the fore that emphasize their skills, such as hobbies and interests, volunteer work, education, projects and skills lists.
You will have some choice over your resume layout and structure, but be sure to include these sections as the core of your document:
Header and Personal Information
A flight attendant resume header contains your name and contact information. Add your first and last name, your phone number and your email address. Include your address or location, but avoid adding any other personal information. If you have a LinkedIn profile, you can add the URL to your header so the hiring manager can get a better understanding of your work history and experience. Create a clear, well-structured header that acts as the headline of your resume. Use color accents and blocks to help this section stand out and catch the eye of the reader.
Only include professional, name-based email addresses in your resume header. If you have an old email address that uses nicknames, puns, references to your personal interests or anything else that could appear unprofessional, set up a new email just for your job applications. Finally, always double-check your contact details are correct and up-to-date before sending your resume.
Jayden Price
jayden.price@example.com
(111) 222 33 444 55
0001 Cemetery Lane, New York, NY
linkedin․com/in/jayden–price123
Resume Objective
Following your resume header, write a resume summary to introduce yourself and showcase some of your key skills and achievements. Alternative names for this section are 'resume objective' and 'personal profile'. While a resume summary focuses on your career experience, a resume objective covers your ambitions and career plans. Additionally, make sure your resume summary reflects the job description and focuses on qualities that are relevant to working as a flight attendant.
Alternatively, use this section to emphasize your career objectives and explain how and why this role is a suitable step for you at this stage of your career.
A strong resume summary focuses on two or three key skills and achievements that showcase your suitability for flight attendant roles in a clear, quantifiable way. It also gives an insight into your personal qualities, to help the reader understand why you're a suitable candidate. See below for some great examples of what to include in your flight attendant resume summary.
Good example:
Experienced Flight Attendant with a strong background as a Cabin Crew Member, adept at ensuring passenger safety, delivering exceptional customer service, and managing in-flight operations. Skilled in emergency procedures, hospitality, and communication, with a proven track record of enhancing passenger experience and maintaining high standards of service
Bad example:
Flight attendant with experience in working on planes and helping people. Involved in making sure things run smoothly and safely during flights. Familiar with handling situations and talking to passengers. Have worked to make the flying experience better for travelers and kept things up to standard
Alternatively, a poor resume summary would include bland, generic information that does little to prove your suitability for the role, while failing to provide any useful insights on you as a person or as a candidate. In the graphic above you can find some negative examples of how to write a resume summary.
Skills
The skills section of a cabin crew resume is a chance to list any skills you have that match those of the job description. You could include CPR and first aid, conflict resolution skills or any other skills that show you're a suitable candidate. Once more, review the job description and pick out any key flight attendant skills listed that match yours. Focus on these skills and any other key transferable skills that make you a strong candidate for the job.
Showcasing hard skills on your flight attendant resume
Hard skills are the key technical skills required for flight attendant positions. They include specific industry knowledge and abilities that you could learn on the job, or through a specialist qualification. Furthermore, your hard skills list helps to show employers how competent and experienced you are at key flight attendant duties and responsibilities. Add up to five key hard skills that show you're an ideal candidate for the role. It can also be beneficial to add context to each skill, showing how you've used it to positive effect in your career to date.
For an effective resume hard skills section, focus on the technical skills that are most essential in the job description, and that match your specific expertise. Some examples of the best hard skills for a flight attendant resume are listed below.
- Customer service proficiency
- Emergency response training
- CPR and first aid
Adding soft skills to your flight attendant resume
In your list of soft skills, add any personal strengths, qualities or transferable skills that make you a good fit for the job. Soft skills are often less specific to different industries, but that doesn't make them any less important. Indeed, without soft skills, you may struggle to adapt to flight attendant roles or meet the standards expected of you. So make sure you include several key soft skills on your resume. You should generally look to include up to five soft or transferable skills that match the job description.
Your soft skills section should make the most of your unique personal qualities and strengths, while also reflecting the requirements laid out in the job description. See below for some examples of useful soft skills for a cabin crew resume.
- Excellent communication skills
- Conflict resolution skills
- Emotional intelligence (EI)
Education and Qualifications
In this section list any educational qualifications or degrees that are relevant to flight attendant roles.
While a degree isn't usually a requirement for a flight attendant position, it's still recommended to list your highest or most relevant qualifications. If you have a recognized qualification, such as Safety Training Certification, list these here. Any educational achievements that show customer service proficiency or foreign language skills can be useful for this section.
Enter the name and level of the qualification, the institution you studied at, its location and your dates of study or graduation. You can also add some bullet points outlining any high grades, awards you won or specialist subjects you studied. Adding this information will show the employer your dedication to learning and your areas of specialist knowledge.
If you took part in any volunteering or you were a leader or member of any university societies, you could also mention these in your education section.
Bachelor of Arts in Hospitality Management, 2017 - 2020
University of South Carolina, Columbia
Licenses and Certifications
In this section, include any flight attendant certifications, training or licenses you hold that are relevant to the job. Add any official certifications or accreditations that increase your level of qualification and suitability for working as a flight attendant. Therefore, add any necessary licenses and certifications in this section, along with valid dates so employers can see you're still qualified for the job.
Read on to see some relevant example certifications for a cabin crew resume:
- First Aid Certification, 2022
- CPR/AED Certification, 2022
- Safety Training Certification, 2022
Work Experience
Next, list your relevant employment history and any key achievements that show you're suitable for a flight attendant position. Add each previous employment in reverse-chronological order. This means starting from your current or most recent role and working back in time from there. Include your job title, the company name, the location of the job and your dates of employment.
Add some bullet points under each job entry, explaining your achievements in the role, so the reader can see how you contributed towards success for the company. Provide evidence of your impact and make sure each point addresses a requirement listed in the job description.
A good resume work experience section includes your most relevant previous jobs and highlights your key achievements in each role. To make the best possible impression on hiring managers, make sure each entry in your work experience section references skills and experience listed in the job description, and shows how you added value to each role with quantifiable evidence and outcomes. Take a look at the examples below for some guidance on what works best for your work experience section.
Good example:
Cabin Crew Member, January 2022 - Present
Skyward Horizons Airlines, Bakersfield
- Successfully managed in-flight customer service, achieving a 98% passenger satisfaction rate over three years
- Trained and mentored 15 new cabin crew members, enhancing team performance and service quality
- Coordinated emergency procedures during an in-flight incident, ensuring passenger safety and compliance with aviation regulations
Bad example:
Cabin Crew Member, January 2022 - Present
Skyward Horizons Airlines, Bakersfield
- Provided excellent customer service to passengers during flights
- Assisted in training new team members for improved service
- Handled in-flight situations to maintain passenger safety
The example above can give you some idea of what not to include in your resume work experience section. Ineffective work experience sections tend to focus too much on everyday responsibilities over skills and achievements. If you use vague descriptions of activities and fail to back up your achievements with evidence, you're likely to fail to make an impact on the reader.
Hear from experts:
If you have limited formal experience, highlight other achievements, like completing training programs, certifications, or successful personal projects. (1) Present this information in a clear and concise format with easy-to-read sections and plenty of white space. (2)
Optional Sections
As well as the main sections of a cabin crew resume, optional sections can help you prove your credentials to employers. Choose optional sections from the list below, if they help to showcase your relevant skills and experience.
Personal Hobbies and Interests
Add any hobbies and interests that reinforce your credentials for the position. Hobbies can help you show different sides of your personality and make your resume more memorable to hiring managers. They're ideal to include if you're a junior candidate who might lack real world flight attendant experience. Just make sure any hobbies and interests you include in your resume add genuine insight into your personality, in ways other sections of the resume can't.
Volunteer Experience
This section can be valuable for a cabin crew resume, if you've done any voluntary work that showcases your relevant skills. Write your volunteer section in a similar format to your work experience, including your role, the organization name, relevant dates and the details of your contribution.
References
References aren't a standard flight attendant resume section, but employers do sometimes ask for them. Check the job advert and only include them if requested. Include a maximum of three professional references, being sure to check with your referees before including them in your resume.
References are available upon request.
Best words to use in a cabin crew resume
Using strong action words to make your resume resonate with the employer. Choose verbs from the suggestions below that highlight your key skills or those mentioned in the job description.
- Assist
- Coordinate
- Manage
- Deliver
- Ensure
- Maintain
- Provide
- Resolve
- Support
- Supervise
If you want to create a resume that stands out from the crowd, use Jobseeker's expert-designed resume templates. You can also find cover letter templates that work to get you noticed by employers.
Example of a flight attendant resume
Now that you know everything that needs to go into your flight attendant resume, let's review an example resume that you can use as a guide when creating your own:
0001 Cemetery Lane, New York, NY
•
jayden.price@example.com
•
(111) 222 33 444 55
•
linkedin․com/in/jayden–price123
Experienced Flight Attendant with a proven track record as a dedicated Cabin Crew Member, skilled in delivering exceptional passenger service, ensuring safety compliance, and managing in-flight operations. Proficient in emergency response, conflict resolution, and multilingual communication. Known for a warm, professional demeanor and strong teamwork abilities.
Cabin Crew Member
2020
-2022
SkyLuxe Airlines (North Las Vegas)
- Delivered exceptional customer service to over 200 passengers per flight, achieving a 98% satisfaction rating consistently
- Managed in-flight emergencies and medical situations efficiently, ensuring passenger safety and compliance with aviation regulations
- Trained and mentored new cabin crew members, improving team performance and reducing onboarding time by 25%
Customer service proficiency
Emergency response training
CPR and first aid
Excellent communication skills
Conflict resolution skills
Emotional intelligence (EI)
First Aid Certification
CPR/AED Certification
English - Fluent
Spanish - B2
Key tips for a flight attendant resume
Advice to help you craft a winning resume
- Use strong action words to demonstrate the impact you've made in each flight attendant role (e.g. 'deliver', 'ensure', 'maintain').
- Add your relevant education details, including any high grades such as your GPA or degree result.
- Include key skills throughout your resume that reflect the job description, and include a dedicated skills section.
- Quantify your achievements and show evidence of how you've used your skills to bring positive outcomes in your career to date.
- List your relevant work experience in reverse-chronological order, starting with your current or most recent job.
Keep away from these common resume mistakes
- Don't include personal details beyond your name, location and contact details. Adding your age, gender, nationality or a photo can create unwanted hiring bias.
- Don't use jargon or acronyms when you can use simple, straightforward language to say the same thing.
- Don't crowd your flight attendant resume with too many unnecessary details. Focus on only the most critical skills and achievements.
- Don't include irrelevant work experience in your resume because it takes up valuable space and is unlikely to improve your chances of success.
- Don't add hobbies and outside interests unless they help you prove a skill required for the role.
Guide to making your resume ATS-friendly
Applicant Tracking Systems (ATS) are one of the key ways recruiters and employers manage the hiring process. The systems can screen candidates by scanning and ranking resumes based on each candidate's likely suitability for the vacancy. When you're writing your flight attendant resume, there are several things you can do to make sure your resume stands the best chance of passing the ATS stage.
Follow these simple rules when writing your resume, to make sure it's ATS compliant:
- Choose a resume structure that matches the traditional, reverse-chronological layout or alternatively, the functional resume structure. This should make your resume more readable for ATS applications.
- Add keywords that match the job description throughout your resume, as ATS applications scan for these and well-placed, considered use can help your resume rank more highly.
- Include clear headings that make it easy to identify each section of your resume. This will help any ATS software navigate your resume during the scanning process.
- Adopt a clean, unfussy design that gives your content enough white space to breathe. Use professional, readable fonts and subtle use of color and other design elements.
- Make sure your resume is as concise as possible, so ATS applications can easily scan and identify the required details.
If you're looking for inspiration for your resume, discover our comprehensive resume examples and in-depth, expert career blog.
Frequently Asked Questions about a cabin crew resume
Accompanying your resume for flight attendant applications, you'll want to produce a cover letter that similarly leaves a positive impression on hiring managers.
In some situations, a full, professional cover letter may not be necessary. Check the job advert and decide whether to write a formal cover letter, or if a brief email is more suitable.
A full, formal cover letter follows a traditional letter-writing structure and format. Add your header, the recipient's address an use professional greetings and sign-offs. In your first paragraph, introduce yourself and confirm the role you're applying for, along with your reasons for applying. Next, outline your key skills and achievements that are most relevant to the flight attendant job description. Finish by expressing your enthusiasm for the role and adding a call to action to encourage the hiring manager to contact you for further information.
If you want to impress employers with a professional cover letter, use Jobseeker's simple and beautiful cover letter templates.
For an experienced flight attendant application, the objective of your resume is to showcase the many achievements in your career to date. As a flight attendant with a wealth of experience, you'll want to showcase this in your work history section. Consider going back beyond the standard 10 to 15 years of employment history to show employers your experience levels. Consider adding any optional sections that show employers the impact you've made in your career to date. These include awards, successful projects or a dedicated achievements section.
A strong resume headline can give the reader an immediate idea of your suitability for flight attendant jobs. A well-constructed resume headline can help your resume rank highly with ATS screening tools by referencing some of the key information from the job description. Write a short, concise resume headline incorporating the job title, one or two key skills that match the job description and a reference to your reputation or track record.
Here's an example of a strong resume headline:
- Aspiring Flight Service Professional
- Experienced Flight Attendant with Expertise
- Experienced Senior Flight Attendant
The most suitable resume format for you depends on two crucial factors. Firstly, whether you have a body of relevant work experience. Secondly, the type of job and its seniority level. For roles where you're lacking experience, such as graduate jobs or career changes, you could use a functional or skills-based resume format. This places your skills and education above your work experience. If, however, you have relevant work experience in the industry, it's typically best to use a reverse chronological resume format. This highlights your achievements in work, which is probably the most important factor for hiring managers to consider.
Key takeaways for your flight attendant resume
If you want to catch the eye of employers and recruiters, you need a professional resume that showcases your best skills and career achievements. Choose a resume structure that makes the most of your relevant experience, whether through work or other activities, and be sure to tailor your resume to match the job description.
Jobseeker has a wealth of resume tools, including resume templates and examples, to help you create a winning job application. Sign up today to get started. Whatever job you're applying for, a professional cover letter can make all the difference to your chances. Use Jobseeker's HR-approved tools and cover letter examples to inspire your applications.
Sources:
(1) Writing a Resume, California Department of Human Resources: https://www.calhr.ca.gov/employees/Pages/resume-tips.aspx
(2) Resume Tips, Duke University: https://careerhub.students.duke.edu/resources/resume-tips/
