British Airways CV Example
When applying to work at British Airways, you'll want to submit a CV that demonstrates the depth of your experience in the aviation industry. You should highlight your relevant key skills, and concisely demonstrate how you've used them to achieve positive results in previous aviation roles.
Founded in 1974 and headquartered in London, UK, British Airways is a global leader in commercial aviation, revolutionising air travel with an extensive network of passenger and cargo services. It operates in the aviation and tourism industries.
After reading this article, you'll be empowered to write a CV that makes an impact with British Airways recruitment teams, and sets you apart from other candidates. Putting these steps into action will enhance the likelihood of your CV passing the ATS screening stage, and improve the chances of your British Airways application progressing to the interview stage. Next, we’ll go through the key sections of a CV and explain how to write them strategically.
Main sections of a British Airways CV
Your strategy for writing a British Airways CV will depend heavily on your experience, your level of seniority and the requirements listed in the job description.
However, no matter where you are in your career, a British Airways CV must present a clear, compelling narrative of your professional journey. To help you build that story, we’ll now break down the document piece-by-piece—from the initial contact header to your most significant career milestones.
CV Header
Start your British Airways CV by adding a professional-looking header that contains all your relevant contact information. Include your name, email address, phone number and location (your full address isn't typically necessary for UK job applications). Additionally, add your LinkedIn profile, if this is in use and up-to-date. A well-utilised LinkedIn profile can give further information to the reader about your skills, experience, industry knowledge and career achievements.
For UK applications, it's not usually advisable to include a personal photo or any other personal details, such as your age, gender, nationality or ethnicity. These can risk introducing bias to the decision-making process and are discouraged under the terms of the Equality Act 2010.
James Jimenez
james-jimenez@example.com
(111) 222 33 444 55
Manchester
linkedin․com/in/james–jimenez–123
CV Summary or Objective
Below your contact information, a short, concise CV summary or CV objective can set the tone for your application and provide brief, basic information on your key skills and qualities that gives a strong indication to the reader about your suitability for the British Airways employee role. The CV objective provides an alternative to the standard CV summary. While the CV summary focuses on your skills and achievements through your work experience, a CV objective highlights your ambitions and plans for the future, including how the role fits with these. This makes it ideal for junior candidates.
In your summary or objective, write up to three sentences outlining your key skills, unique personal qualities and career achievements or ambitions, taking care to always reflect the requirements listed in the job description.
The most effective way to approach a CV summary is to focus on one or two key skills that reflect the requirements of the job description and show how you've used them to create positive outcomes for previous employers. You'll also want to showcase your unique personal strengths, and touch on how they've contributed to your career progression up to now. Find an example below of a positive British Airways CV summary, characterised by evidence to support your claims and well-structured, easy-to-read sentences.
Engaging example:
Customer Service Advisor with 5 years’ experience, an MSc in Aviation Management. Achieved a 95% satisfaction rating through efficient, timely issue resolution. Eager to apply teamwork, communication at British Airways.
Worst example:
Dedicated customer-focused individual holding a postgraduate qualification in aviation management with strong practical experience in customer relations, eager to support diverse operational goals through effective teamwork and clear communication within British Airways.
Above is an example of CV summary that doesn't follow best practice, with some subtle shortcomings and failings. Common mistakes that lead to an ineffective summary include a lack of quantifiable experience, vague statements or failing to tailor your summary to the job description. Long, rambling sentences that lack structure can also make your summary harder to read.
Employment History
In your work experience section, it's essential to show any relevant previous employment in the aviation industry. Study the job description and include skills and achievements that reflect the key requirements listed, and that will resonate with British Airways recruiters, showing how you can do a good job for their organisation. List any previous aviation industry roles or other relevant positions in reverse-chronological order, starting with your present or most recent engagement. Add your job title, the name of the employer, its location and the start and end dates of the position. For each job, note a few bullet points that show your key skills and achievements in the role.
A successful CV should emphasise relevant previous roles in the industry, providing evidence to show how your key skills related to the aviation sector have led to positive achievements in your career to date.
Engaging example:
Customer Service Advisor, January 2023 - Present
Virgin Atlantic, London
- Exceeded monthly customer satisfaction targets by 15% by proactively resolving complex inquiries and providing personalised support.
- Reduced average call handling time by 20% through implementing streamlined scripts and enhancing team training materials.
- Achieved a 30% increase in upselling by identifying customer needs and promoting tailored service packages.
Worst example:
Customer Service Advisor, January 2023 - Present
Virgin Atlantic, London
- Managed daily flight schedules and coordinated with crew to ensure smooth operations.
- Delivered exceptional customer service by addressing passenger enquiries and resolving issues promptly.
- Collaborated with multiple teams to support overall airline performance and maintain high service standards.
Your work experience section is unlikely to make a positive impression on the reader if it includes jobs that aren't relevant to the aviation industry, or if it lacks compelling evidence of the key skills and qualities needed to work in the sector.
Education
Your education section is the chance to list your most recent and highest qualifications, and anything that's relevant or required for the role.
To embark on a career as a British Airways employee, you don't tend to need a specific degree. However, you should still add your highest and most relevant certifications, training and formal qualifications to your CV's education section, even if not specified in the job description. These might include Advanced Safety Management Training, or any training that shows your skills in CRM system operation expertise or aviation safety management systems.
When creating your education section, think about which qualifications are most relevant to the role, and list them in reverse-chronological order, starting with the most recent and working back from there. Add the name and level of the award, the institution, its location and your dates of study or graduation. If you have space or if you particularly want to emphasise your qualifications, you could add one or two bullet points under each entry, highlighting specialist areas of study, projects you worked on, awards you won or societies you were a member of.
It may also be useful for you to add any specialist industry qualifications, certifications or licences that you might require for the role. If you choose to add these, remember also to add an expiration date, if the licence requires renewal in the future.
Bachelor of Arts in Business Management, 2018 - 2021
University of West London, London
Skills
Your CV's skills section CV's skills section is a great place to showcase some of the key skills necessary for the role. Check the job description to understand which skills are most essential, and provide a combination of hard and soft skills, reserving space to include some unique qualities that can help you to stand out from the competition. In a British Airways CV, focus on the most relevant and essential skills in your skills portfolio, such as communication and flight data recorder analysis, to show you're qualified for the British Airways employee position and to put you in a strong position to progress.
Hard Skills
Hard skills and technical skills are specialist skills that are essential for carrying out the main responsibilities of the role. You might acquire hard skills through study, or through on-the-job training, and some hard skills may require a certification or licence. For British Airways employee jobs, essential hard skills from your career-to-date might include flight data recorder analysis, and flight planning software proficiency. After reviewing the job description, compile a list of four or five key hard skills for your British Airways CV to show you're capable of carrying out the duties required for the role.
You'll want to include a list of hard skills that closely matches the skills listed as 'essential' or 'desirable' in the job description, while also reflecting your own strongest technical skills.
The following section highlights skills that are commonly listed under hard skills in a British Airways CV:
- Flight planning software proficiency
- Aviation safety management systems
- Meteorological data analysis techniques
Soft Skills
In your soft skills list, add any personal qualities and transferable skills that show you'll be a good fit for the role, you'll settle in well with the organisation and you'll complement other team members. Soft skills are typically more transferable and applicable to different roles than hard and technical skills. As a result of rapid technological changes in the world of work, soft skills are becoming ever-more valued by employers. Soft skills can also be particularly valuable for junior or entry-level roles where candidates haven't necessarily had the time to develop hard skills and career achievements.
Similar to your hard skills section, it's best to first review the job description to know which soft skills to focus on in your British Airways CV. You'll want to include a combination of soft skills that you can provide evidence for throughout your CV. Craft a list of up to five key soft and transferable skills that reflect the job description, while also including some of your strongest, most unique skills to stand out from the crowd.
Explore the examples below to identify soft skills commonly presented in a British Airways CV.
- Communication
- Teamwork
- Adaptability
Expert Tip:
Transport for London recommends proofreading your CV and making sure it matches the key requirements of the job with a clear and simple layout. (1)
Languages
If you speak any languages in addition to your mother tongue, you might want to include them in your British Airways CV as a languages section. These can be valuable for your application, whether languages are specified as a requirement in the job description or not. In the languages section, list the languages you speak to at least a reasonable level, with an indicator of your competency level.
There are a few acceptable ways of citing your foreign language proficiency levels. The simplest way is to assign a basic descriptive word to indicate your skills, such as:
- English: Fluent
- Spanish: Intermediate
Alternatively, use an internationally recognised framework for languages, such as the Common European Framework of Reference (CEFR). This gives your language skills a standardised competence indicator, as follows:
- A1: Beginner
- A2: Elementary
- B1: Intermediate
- B2: Upper intermediate
- C1: Advanced
- C2: Proficiency
Certifications and Licences
Depending on the role you're applying for, and the type of qualifications you have, you might want to include a separate section for certifications, in addition to the education section. If you've been proactive in pursuing professional development opportunities throughout your career, it's worth showcasing them. Not only do they make you more qualified, they also show a proactive and motivated mindset. Furthermore, if there are any necessary certifications or licences for the job, this CV section takes on even more importance. If you're applying for a technical role or a position that involves the use of specialist software or equipment, these might make it more necessary to include a section showcasing your training.
Take a look at this list of example certifications and licences for British Airways employee candidates:
- Advanced Safety Management Training, 2023
- ICAO Dangerous Goods Regulations, 2023
- Crew Resource Management Course, 2023
Additional Information
In addition to the core sections of your CV, optional sections can be a useful way of proving you've got the necessary British Airways employee skills. Consider adding optional sections if you're unable to show all the necessary skills for the job through work experience, but could show them through extracurricular activities and other areas of life. This could be especially relevant if you're a junior candidate, or if you're changing careers.
If you're curious about other ways to make your CV more effective, our career resources will help you strengthen your application.
Hobbies and Interests
One valid way to show you have relevant skills for the job is by listing your hobbies and interests. In addition, hobbies and interests can showcase your personality, helping to differentiate you from other candidates. However, it's important to only mention hobbies and interests that are relevant, or related to, the role you're applying for. If your hobbies don't help you to show skills required for the role, that are missing elsewhere in your CV, it's best to leave this section out.
Awards and Achievements
Listing your key career achievements in a distinct section can be an effective way of drawing attention to them. If you've been awarded any prizes or accolades, or reached any key career milestones, these can all help to show you have the required status and experience for the role.
Volunteering
Listing any previous voluntary work is another useful way of showing you have the necessary skills and experience for the job. If you don't have much relevant work experience, either because you're a junior candidate or you're changing jobs from an unrelated field, volunteering can provide valuable examples of your skills in action. Your volunteering section should follow much the same structure as your work experience section.
Add a description of the volunteer role or a job title if you had one, the name of the organisation, its location and the start and end date of your volunteering. List bullet points that show how you put relevant skills to good use to create positive results for the organisation.
References
For UK job applications, it's rare to include references on a CV and employers don't tend to request them until later in the recruitment process. However, it's worth checking the job advert just in case. If you need to add them to your CV, include two or three references, adding their name, job title, organisation and contact details.
Be sure to ask their permission before you include anyone as a reference in your British Airways CV. Alternatively, you could simply add a line to your CV indicating you can provide references when necessary, such as 'references are available upon request'.
Data-Driven Finding:
There's one thing 9 in 10 HR professionals agree on: a CV tailored to the job listing beats a generic CV. (2)
Best action verbs for an engaging British Airways CV
Starting each of your work experience bullet points with strong action verbs is a great way to showcase your key skills and qualities, and demonstrate the impact they've had in your career to date. Start each bullet point with a verb linked to the skills required in the job description, to add focus to your work experience section and make it easy for the reader to identify your strengths. Remember, it's essential to evidence any action verbs you add to your work experience. This will help show your achievements and the impact you made in previous roles. Use past tense for action verbs that describe previous roles, and present tense for your current position.
- Assist
- Coordinate
- Manage
- Liaise
- Ensure
- Facilitate
- Resolve
- Communicate
- Deliver
- Supervise
British Airways CV sample
Now we've shown you everything that needs to go into your British Airways CV, we can take a look at how it comes together in its final form in the following example:
Manchester
•
james-jimenez@example.com
•
(111) 222 33 444 55
•
linkedin․com/in/james–jimenez–123
Customer-focused specialist with 4 years’ experience as Customer Service Agent and a Bachelor of Arts in Business Management. Resolved 30+ daily queries, achieving 90% satisfaction. Passionate about passenger experience.
Client services representative
2023
-2026
EasyJet (London)
- Resolved an average of 50 customer enquiries daily while maintaining satisfaction ratings above 95%.
- Achieved a 20% reduction in response times by streamlining enquiry triage procedures over six months.
- Developed and implemented a follow-up calls programme that increased repeat business enquiries by 15% within one year.
Bachelor of Arts in Business Management
2018
-2021
University of Manchester (Manchester)
Flight planning software proficiency
Aviation safety management systems
Meteorological data analysis techniques
Communication
Teamwork
Adaptability
Advanced Safety Management Training
ICAO Dangerous Goods Regulations
English - Native
French - Advanced
If you want to get a feel for how your CV will look once you finalise its design and layout, check out our CV examples for inspiration.
Key tips and mistakes to avoid for your British Airways CV
Tips to follow
- Use reverse-chronological order, starting with your most recent work experience or qualifications and working back from there.
- Tailor your CV to ensure it matches the requirements laid out on the job description, while reflecting your own key skills and experience.
- Proofread your CV in detail before sending it, to avoid unnecessary errors in spelling and grammar that could undermine your chances.
- Start with an engaging CV summary or objective that provides a clear synopsis of your career and highlights your best qualities and achievements.
- Quantify your achievements by offering evidence that supports your claims throughout your CV wherever possible, such as key metrics, awards, and positive feedback.
Common mistakes to avoid
- Don't add too much irrelevant or unrelated information to your CV regarding work or other experience – it takes up valuable space and doesn't help your chances of success.
- Don't use an email address that could be considered inappropriate, such as one that includes informal language or nicknames. If necessary, create an email address for your applications, based on your name, initials and/or profession.
- Don't use overly elaborate CV formatting and designs that make your document harder to read and more confusing for ATS software.
- Don't forget to review your contact information to make sure it's current, and update your LinkedIn profile with your latest career details.
- Don't include false or misleading statements or lie about events in your career to date – it can be illegal and is likely to backfire.
Guide to CV ATS optimisation
Employers and recruiters now routinely use applicant tracking systems (ATS) to ease the burden of the selection process. One of the key functions of these systems is CV screening, which reviews CVs and ranks them based on their likely fit for the role. By assuming this role in the recruitment process, ATS apps can reduce the amount of time employers need to spend reviewing CVs. With hundreds of applications for a single vacancy becoming increasingly commonplace, this increased efficiency is extremely valuable for employers.
With ATS apps becoming more prominent, it's essential for candidates to optimise their CVs to increase their chances of passing the initial screening stage. You can read a list of the top tips for ATS optimisation below:
- Include keywords and phrases that mirror the job description, increasing your chances of ranking highly in the ATS screening stage.
- Use standard CV headings that clearly identify each section, such as 'work experience', 'education' and 'skills'.
- Choose a simple, straightforward CV layout with clear, consistent formatting, that avoids text boxes, graphics or other special design elements, as these can make your CV harder to scan.
- Select a font that's widely used and maximises readability, including popular serif and sans serif fonts between size 10 and 12 for body text, and 14 and 16 for headings.
- Use bullet points rather than writing long, full sentences, as this will make your CV easier to scan and parse, and help your keywords and phrases to stand out.
It might seem like there's a lot to remember when it comes to making an ATS-compatible CV, but taking care with this stage can really improve your chances of success. To make the process as easy as possible, use one of our expert-designed, ATS-optimised CV templates and boost your chances of success.
If you're looking to make a strong first impression on hiring managers with your CV, use Jobseeker's eye-catching CV templates, which are approved by HR experts.
British Airways CV FAQs
How do I produce an effective British Airways employee cover letter for my application?
Your cover letter can have just as strong an impact on your chances of success as your CV. When writing a cover letter, use a professional, formal letter structure and select a cover letter template to match the look and feel of your CV.
Most cover letters include three main paragraphs of written content. In the first paragraph, confirm the role you're applying for and reference your reasons for applying, including how it fits with your career journey and why you want to work for the organisation. Secondly, write a brief paragraph outlining your key skills and achievements, taking care not to simply repeat the details in your CV. Finally, express your gratitude and enthusiasm, and leave a call to action that encourages the reader to reach out to you to arrange an interview or establish a dialogue.
Alternatively, if you're applying for the role via email, you may want to send a less formal cover note. This simply includes a brief introduction, confirming the role you're applying for and directing the reader to the relevant attached documents, rather than following the traditional professional letter conventions. Remember to include your contact details in your email, so the employer can follow up with you if necessary.
Jobseeker's cover letter examples for aviation industry job titles can help you gain valuable insights from HR specialists on how to craft the most engaging, professional cover letter.
How do I write a compelling British Airways CV without experience?
Even without relevant work experience, it's possible to write a British Airways CV that impresses employers.
Opt for a CV structure that focuses more on your relevant skills than your work experience, such as a functional CV format. The order of this CV layout places the skills section first after your CV summary, before education, with work experience taking less priority.
For entry-level roles, employers tend to look more for candidates with the right soft skills to show they can learn and develop on the job. As such, place extra emphasis on your soft skills for an entry-level British Airways CV.
How do you write an impactful British Airways CV headline?
A CV headline can be a way to grab the attention of the reader early in your CV, indicating that you're a good fit for the role and you offer something different to other candidates.
Aim to write a short, engaging sentence that includes the job title and shows you to be a good match for the job description.
For the most effective CV headline, make sure it reflects the most critical keywords and phrases from the job description. This will also help your CV to pass the ATS screening stage of the recruitment process.
See these examples to understand best practice for writing a CV headline for different experience levels:
- Detail-Oriented Advisor Delivering Customer Satisfaction
- Delivering Exceptional Passenger Service Daily
- Senior Commercial Airline Operations Manager
What's the best CV format for a British Airways CV in 2026?
The most effective CV format for a British Airways CV in 2026 is dependent on various factors, including your experience levels, the level of the role you're applying for, the organisation and industry conventions.
Generally, the most effective CV format for candidates with some work experience is the traditional reverse-chronological structure. This layout prioritises your work experience section to show how you meet the job description, with examples of your key skills and achievements.
Conversely, for candidates without relevant work experience (such as recent graduates or career changers), a functional format can be beneficial, as this emphasises skills and qualifications over work experience.
A well-written cover letter is an essential element of any job application. Take a look at our HR-approved cover letter templates to find a design and layout that matches your CV.
Key takeaways for your British Airways CV
To grab the attention of the reader with your CV, tailor it to the exact specifications of the job description, incorporating keywords and phrases that match the employer's requirements. Select a suitable CV format for your experience level, and show the reader how you've used skills relevant to the role, to create a positive impact in your career to date.
Finally, using a clean, professional CV template like those offered by Jobseeker, can help your CV stand out among its competitors and give you the best chance of success with your applications.
Sources:
- Transport for London (TfL), Writing a CV and cover letter
- Jobseeker, Recruitment Statistics
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