Customer service cover letter example
Customer service roles remain a vital part of the economy, even in the age of automation and e-commerce. If you’re applying for a position in customer service, you’ll want to include a well-written customer service cover letter. A cover letter provides an opportunity to introduce yourself to the hiring manager and can include more detail than a resume alone.
Why a customer service cover letter matters
A cover letter is important for any job application, but it matters even more if you’re applying for a position as a customer service representative. That’s because it showcases your communication skills more readily than your resume.
Interpersonal skills are a top priority in customer service. If you submit a bland, impersonal cover letter, your prospective employer will have no reason to think you’d make a valuable addition to their team.
Your cover letter will highlight specific ways you’ve demonstrated a commitment to customer service in the past and show hiring managers how well you understand the nature and requirements of the position you’re applying for.
Key components of a customer service cover letter
When drafting a cover letter for customer service positions, you’ll want to include the following elements.
Past experience: When it comes to working with people, experience is often the best teacher. With that in mind, make it a point to highlight ways you’ve delivered a strong customer experience in your recent employment history.
List relevant skills: Your resume will contain a long list of your customer service skills. If you’re not sure what to include, you may want to use a resume template or check out a customer service CV sample. That said, your cover letter should include the most important skills for the job you’re applying for, such as:
- Problem-solving skills
- Organizational skills
- Conflict resolution
- Experience in a fast-paced work environment
If you’re providing technical support to customers, it would be appropriate to list any technical skills that may be required for the position to align your list of skills with the company’s advertised job description.
Company knowledge: As a customer service representative, you’ll be expected to represent the company. Show that you’re an ideal candidate by demonstrating basic knowledge of your prospective employer. Note something about the company that appeals to you, then explain why you’d be an asset.
Cover letter format
When it comes time to write that all-important cover letter, customer service applicants can customize various cover letter templates or use this simple format to show their worth.
Intro: Open with a professional greeting. Be specific and use the hiring manager’s name rather than simply saying “Dear hiring manager” or “To whom it may concern.”
Body: The body of your cover letter should highlight your past experience and any skills you possess that may be relevant to the role. Customer service positions tend to emphasize soft skills like active listening or conflict resolution.
Conclusion: End your letter with a clear call to action, such as “Please feel free to call me with any questions you may have regarding my candidacy.” Follow your call to action with a professional sign-off (“Sincerely,” “Best,” etc.) and your full name.
Sample cover letter for customer service
The following customer service cover letter examples can inspire you to draft a high-performing cover letter of your own. Pair it with a customer service resume example and you’ve got a winning combination.
123 Main Street
Cincinnati, OH 98765
Luxor Hotels, Inc.
212 Broadway Ave
Cincinnati, OH 98765
22 November 2023
Dear Ms. Hires,
Greetings! My name is Robin Blythe, and I am writing to express my interest in the customer support position at the Luxor Hotel on Broadway Avenue in Cincinnati, which I recently learned about through a job posting website. I am excited by the prospect of working for your company, and I believe my extensive experience and positive attitude can help you nurture strong relationships with your customers.
For the past five years, I have worked for Adaptive Biometrix, where I have helped field customer complaints and work to resolve product and service-related issues in a timely manner. By taking a focused, systematic approach to handling such issues, I have been able to increase customer loyalty by 15% during my five years of employment. I have also gained a great deal of experience in assisting customers with the technical aspects of their service.
I would like to be considered for a position at Luxor Hotels because I believe it would provide an opportunity to learn new skills while still giving me a chance to create an enjoyable and memorable customer experience, which is my favorite aspect of any job.
During my time with Adaptive Biometrix, I have provided exceptional customer service by replying to customer inquiries promptly and routing them to the appropriate department. My customer satisfaction scores have consistently been 80% and above, which are among the highest in the company. While I have enjoyed my time at Adaptive, I believe there is more I can do to advance my career in the customer service sector, and Luxor Hotels seems like a great next step.
Should I be chosen for the present position, I intend to bring this same level of enthusiasm to your organization. Your company’s steadfast commitment to its customers closely aligns with my own values, which is why I believe I would be a valuable asset to your team.
Thank you for your time and consideration. Please don’t hesitate to contact me by phone at (555) 123-4567 if you have additional questions regarding my candidacy. I look forward to speaking with you!
Dos and don’ts
As you set out to craft a perfect cover letter, consider these tips to make yourself stand out while avoiding common mistakes. While you’re at it, don’t forget to check out our resume examples to hone your CV as well.
- Highlight specific achievements (e.g., customer satisfaction scores)
- Use simple language, even when explaining technical skills
- Tailor your letter to each company you apply to
- Keep your letter brief and to the point
- Neglect to scan for typos and grammatical mistakes
- Speak negatively about your current employer
- Complain about “problem customers”
- Send the same cover letter to multiple employers
As they say, you only get one chance to make a great first impression. If you’re uncertain about the quality of your cover letter, ask a friend or family member to proofread it and provide feedback, pointing out the specific sections where your writing was unclear or sounded forced or robotic.
For some positions, your cover letter may be even more important than your CV. These tips will help you put your best foot forward.
- Be specific: Quantify your past achievements with specific numbers or other metrics of success. For example, “By leveraging customer triage and appeasement strategies, I was able to increase customer satisfaction by 25%.”
- Focus on the positive: Companies are looking for customer service professionals who are positive and outgoing. Now isn’t the time to speak negatively about your current employer or complain about your customers.
- Tailor your cover letter to each job: You may be applying to multiple positions, but always make sure you adapt your cover letter for each position. That way, you’ll show your unique value for every position you apply for.
- Keep it brief: An overly long cover letter is unlikely to be read in its entirety, meaning you’ll have done all that work for nothing. Aim to keep your cover letter to a single page.
Make the most of your customer service cover letter
Cover letters are especially important for those in the customer service field. Apart from the interview, your cover letter will be the clearest example of your personality and communication skills. It’s also a great place to go into more detail about your past accomplishments.
Using the above tips and examples will help you get started, but don’t forget to make every cover letter unique. The more of an impact you make with your resume and cover letter, the greater your chances of scoring an interview.
If you need additional help with your customer service cover letter, take advantage of the resources available through Jobseeker tools.